Human Resources - Frequently Asked Questions

Change of Name or Marital Status

  • What should I do if I need to update my personal information?

  • Print the Personal Data Form, fill out the appropriate section(s) and submit it to LLE's Personnel Manager. Forms are then forwarded to PERC and Human Resources where your records are changed. Preprinted forms are also available from LLE's Personnel Manager.

    A valid form of proof must be submitted with the form. For name changes, the valid form of proof is a copy of your social security card issued in your new name. For marital status changes, the valid form of proof may be a copy of your marriage license or the facepage of your divorce decree stamped by your county clerk.

    NOTE: Accuracy of mailing addresses is now the responsibility of the employees. Paper address change forms are no longer accepted. To change your address, log on to the HRMS system. Click on "Self-Service," then "Personal Information," then "Home and Mailing Addresses." The University assumes that your Home Address is the same as your Mailing Address unless you designate a different Mailing Address. A Mailing Address need only be specified if you take your mail at a different location, such as a post office box.

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Tuition Benefits

  • I would like to take a course at RIT. How do I start the process for tuition benefits and am I eligible?

  • A full-time employee is eligible if he/she has been with the University for at least one year of service. Employees will receive 80% reimbursement for up to two credit-bearing courses in each relevant period (semester or summer), as long as the course is job related. Part-time employees are eligible for 80% reimbursement for one job-related, credit-bearing course in each relevant period after two years of service.

    For more information on tuition benefits, visit the UR Tuition Benefits page. Tuition waiver and tuition reimbursement forms may be obtained from LLE's Personnel Manager.

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Payroll Direct Deposit

  • I would like to have my paycheck deposited directly into my bank account. How do I sign up?

  • Direct deposit is now an entirely self-managed process. The University no longer accepts direct-deposit authorization forms, voided checks, etc. To set up or modify your direct deposit, you must log on to the University's HRMS system using your NetID and password. Once logged on, from the left-hand menu, select "Self-Service," then "Payroll and Compensation," and finally "Direct-Deposit." Use the navigation tools provided to add and delete accounts. If you need help with the process, see LLE's Personnel Manager

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R Club (University Gym)

  • How do I join the Campus gym? How much does it cost?

  • Applications, pricing, and available services are explained on the R Club web page.

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Student Employees

  • How do I hire a student employee? What policies apply to student employees?

  • The UR Student Employment Online web pages provide a variety of guidelines and procedures for employing students. Please contact LLE's Personnel Manager if you have questions specific to LLE.

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University Health Insurance

  • What health insurance plans are available?

  • A listing of available health insurance plans for University of Rochester employees is available at the Benefits Program's Health Plans web page. Information about rates, providers, and enrollment is also available at this page.

  • What is a Third-Party Administrator (TPA)?

  • A Third-Party Administrator (TPA) processes claims and provides additional services for members. Once you have chosen a Health Care Plan, you will need to select a TPA. The University of Rochester offers the choice of the following TPAs to administer your Health Care Plans:

    • – Aetna
    • – Excellus BlueCross BlueShield
    Please refer to the grid on pages 12-14 of the Health Care Plans Enrollment Guide to view the different protocols of the two TPAs. The current year's "Health Care Program Decision Guide can be found here.
  • Where can I get more information about my coverage?

  • Aetna's web site provides information about their health insurance plans and a variety of health topics. By signing up for Aetna Navigator you can access a variety of services such as requesting new insurance cards and changing your physician, looking up copays for specific prescriptions, checking on claims status, etc.

    Excellus BlueCross BlueShield's web site provides information about their health insurance plans and a variety of health topics. By signing up for Excellus for Members, you can access a variety of services such as requesting new insurance cards, changing your doctor, looking up copays for specific prescriptions, checking on claims status, etc.

  • I have a specific question about my coverage. Where do I get information?

  • Aetna Member Services: 1-877-864-4583. This phone number also appears on the front of your insurance card.

    Excellus BlueCross BlueShield: 1-(585) 232-2632. This phone number also appears on the front of your insurance card.

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