Computer Support Documentation

Personal Computing


Windows 10 PCs are not backed up. Your desktop and documents folders are stored on a network server that is backed up. Contact CSG to recover files.

Windows 7 PCs are backed up automatically to an onsite tape system. New and changed files (incrementals) are backed up daily while a complete backup of your system is made every week. The following (local) drive letters are never backed up: P, Q, R, S, T. Do not store any critical data on these drives!

In order to verify when your last backup was performed, you will need to open the NetBackup application.

Go to the start button on your taskbar, select Programs, NetBackup and release your mouse button on the NetBackup application. The menu should look similar to the following:

NetBackup menu with submenu visible

Once the application is open, the top of the window will look like this:

Net backup window

Click on the Browse Restore button.

Browse Restore Button

You will now see a window which lists the dates of the most recent successful backups. It should look similar to the one below:

In this example, the last successful backup was performed on September 24th, 1999. Green balls denote full backups while blue balls (not shown) indicate incremental backups. If you do not see any backups or your last incremental backup is older than 2 days and you know you have files that have changed since the last incremental, contact the Computer Support Group for assistance.

E-mail from Home

Most LLE staff who use an Internet Service Provider from home or on the road want to check their LLE e-mail account. Some confusion can develop here since most ISPs give you an e-mail account as part of their package resulting in two e-mail accounts. This information is for users who wish to continue to use their LLE e-mail account in addition to or rather than the one provided by their ISP. Links to documentation for LLE's most commonly used email software are provided at the end of this document. For other e-mail software, the information provided should allow you get your package configured. If you have problems, please contact the LLE Computer Support Group.

There are two things you'll need to know in order to set up your e-mail software:

  • E-mail Address
  • SMTP server address (also known as an Outgoing Mail Server)

E-mail Address

Your e-mail address is what other people use to write to you. For an LLE user it will be similar to the following:

SMTP Server

Your SMTP server is what the e-mail software contacts to send your outgoing mail. Your ISP may call this an "outgoing mail server."

For reasons that are beyond the scope of this document it is necessary to configure your e-mail to use some information from your ISP and some from LLE to properly send and receive e-mail on your LLE account from home. Your e-mail will be downloaded directly from LLE's e-mail server (POP Server) but you will use your ISP's e-mail server (SMTP Server) to send E-Mail.

Server Addresses for Some of the Major ISPs
ISP Address
AT&T Business Internet Services
Primus (formerly ACC Global Net)
Road Runner


Microsoft Outlook

Mozilla Thunderbird